Shipment & delivery

Ceramiche Sambuco Mario ships on-line orders with international express couriers, which offers the maximum service guarantee for quality, customer assistance and speed of shipping.

Within ITALY
Shipped postage paid (shipping charges included with order) directly to client's home using express couriers. Insurance included.

Outside ITALY
Shipped postage paid (shipping charges included with order) using DHL, FedEx or other international carriers to all of the countries included on the destination list. Insurance included. Customs duties and taxes in the destination country are paid by client.

In the shop online, they are shown ceramics/maiolica of different shapes and decorations. If at the time of order, one or more items will not be available (in stock), they will be putted in production with a ranging waiting time for shipment from a few days until about 30-45 days.

Insurance

Ceramiche Sambuco Mario insures all of its shipments to protect against product damage during transport.

Procedure for reporting shipping damage (damage/breakage):

• - If shipping damage should occur: a) for shipment with delivery within ITALY, the client must call Ceramiche Sambuco Mario within 3 days of receiving the merchandise; for shipment with delivery outside ITALY, the client must call DHL's or FedEx's or other international carrier's local number in his/her country within 3 days of receiving the merchandise. The customer service representative will ask for the "DHL, FedEx or other international carrier AWB shipping number" and details about the damage;
• - The client should also contact Ceramiche Sambuco Mario so we can quickly fill out the insurance paperwork;
• - Once the insurance file has been opened, the express courier DHL, FedEx or other international carrierswill be authorized to inspect the damage to the merchandise at the client's address;
• - After insurance issues have been resolved in a timely manner, Ceramiche Sambuco Mario will replace the damaged items, shipping them free of charge.

Refunds and returns

Ceramiche Sambuco Mario guarantees that it will replace or refund all products that are defective or mistakenly sent by the company's employees.

Statement on product quality

Since our company's artistic ceramics/majolicaware are handmade, we cannot guarantee uniform, machine-quality products. Ceramiche Sambuco Mario does not consider minor differences that are a natural part of a normal, accurate and professional production of handcrafted goods as defects or damage. If a client chooses to return an item for product defect, he/she must specify the nature of the defect and its precise location. Damages resulting from the incorrect use of a product are not guaranteed. Replacements and refunds are subject to technical verification by Ceramiche Sambuco Mario.

Please note
The costs for merchandise returns will be free of charge only in the cases indicated above and, especially in the case of product defect, once the item has been checked and the problem confirmed by our professional staff.
If the merchandise is returned for any other reason, shipping costs will be detracted from the Client's refund.

Procedure for defective/mistaken item returns:

• - The Client must inform the company by faxing or e-mailing a letter, including a photo if possible (in case of defect), to Ceramiche Sambuco Mario (fax +39 075 9711750, e-mail: sambuco@sambuco.it) indicating the date the package was received, the invoice number or the number of another sales document and, if it applies, the description and location of the defect;
• - Ceramiche Sambuco Mario will provide the Client with a return authorization number (RAN/Shop), which must be included in the letter that accompanies the return. The RAN number must also be written very clearly on the external package;
• - The Client must not return the product COD. A letter specifying the reason for the return and the invoice must be included in the package with the goods;
• - Any shipments sent carriage forward and without the return authorization number (RAN/Shop), will not be accepted.

Packing Materials

Ceramiche Sambuco Mario packs your order to guarantee shipment to any part of the world. The packing system used is one of the safest currently available. Items are generally packed in a sturdy cardboard box (or a wooden crate for particularly fragile items), with a special inside packing containing the items.